سياسة الاستبدال و اللإسترجاع

Return and exchange policy: the customer can request a return within 3 days from the invoice date with a 5% administrative fee (exchange only once). If a return is requested and payment was made through installment companies (Tabeeb - Tamara), an 8% service fee plus 5% administrative fee will be deducted. The review period for the return request is 14 working days. The customer is not entitled to request a return after the service has been partially or fully provided. The customer cannot request a return or exchange for the purchase of another offer. The customer can request an exchange within a maximum of 14 days only, and cannot claim after the period ends. The customer cannot exchange any service included in the offers (e.g., laser service with eyebrow bleaching, eyebrow bleaching cannot be exchanged for another service) or share it with another person. In case the treating healthcare practitioner is absent or resigns, the customer will be automatically transferred to another healthcare practitioner or a refund request will be submitted after management approval, with the previously mentioned costs deducted. To submit a refund request, please contact the following number: 0125344446 920005319.